Sales Policy

Effective Date: December 4, 2024

Welcome to Dudu Toy Kids! This Sales Policy outlines the terms and conditions related to purchasing products from our website, www.dudutoykids.com. By placing an order, you agree to the terms described here, ensuring a transparent and secure shopping experience for all customers. If you have any questions, feel free to contact us:

  • Address: 2846 Conniston Dr, Hephzibah, Georgia (GA), 30815
  • Phone Number: (706) 796-0479
  • Email: info@dudutoykids.com

1. Pricing and Promotions

1.1. Product Pricing

All prices listed on our website are in U.S. dollars (USD) and exclude applicable taxes and shipping fees, which will be calculated at checkout. We make every effort to display accurate pricing; however, in the rare event of an error, we reserve the right to correct it and adjust your order accordingly.

1.2. Promotions and Discounts

From time to time, Dudu Toy Kids offers promotions, discounts, and special deals. These promotions are valid for a limited period and may be subject to additional terms. Please ensure you enter any promotional codes at checkout as they cannot be applied after the order is placed. Promotions cannot be combined unless explicitly stated.

1.3. Price Adjustments

We do not offer price adjustments for items purchased before a sale or promotional event.

2. Orders and Payments

2.1. Placing an Order

To place an order, add your selected items to the shopping cart and proceed to checkout. During the checkout process, you must provide accurate billing and shipping information to complete your purchase. Once the order is placed, you will receive a confirmation email.

2.2. Payment Methods

We accept the following secure payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment options may be available at checkout

All payments are processed securely, and we do not store your payment details.

2.3. Order Acceptance

Your order is considered accepted once it is processed, and you receive a shipping confirmation email. We reserve the right to cancel any order due to suspected fraud, incorrect pricing, or other reasons deemed necessary.

3. Shipping and Delivery

3.1. Shipping Options

We offer a variety of shipping options to meet your needs. Shipping costs and estimated delivery times will be displayed during checkout based on your location.

3.2. Processing Time

Orders are typically processed within 1-2 business days. Processing times may be longer during holidays or promotional events.

3.3. Delivery Times

Delivery times depend on your selected shipping method and destination. Most orders are delivered within 3-7 business days for domestic shipments. You will receive a tracking number to monitor your order’s status.

3.4. Shipping Restrictions

We currently ship to locations within the United States. For international orders, additional terms and shipping costs may apply. Please contact us for more details.

3.5. Delays and Lost Packages

While we strive to ensure timely delivery, delays due to weather, carrier issues, or unforeseen circumstances may occur. If your package is delayed or lost, please contact us at info@dudutoykids.com, and we will assist you in resolving the issue.

4. Cancellations and Modifications

4.1. Order Cancellations

You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. To cancel an order, contact us immediately at info@dudutoykids.com or call (706) 796-0479. Once the order has been shipped, cancellations are not possible.

4.2. Order Modifications

If you need to make changes to your order, such as updating the shipping address or modifying the items, please contact us as soon as possible. While we will do our best to accommodate your request, changes cannot be guaranteed after the order has been processed.

5. Returns and Refunds

For detailed information about our return and refund process, please refer to our Refund and Return Policy at www.dudutoykids.com/policies/returns.

6. Product Availability

6.1. Stock Status

All products are subject to availability. While we strive to maintain accurate inventory levels, there may be instances where a product becomes unavailable after your order is placed. In such cases, we will notify you promptly and provide alternative options or a full refund.

6.2. Pre-Orders

Some products may be available for pre-order. The estimated shipping date for pre-order items will be provided on the product page. Full payment is required at the time of pre-order to secure your item.

7. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery. Provide photos of the damaged item, packaging, and order details, and we will work with you to resolve the issue. Depending on the situation, we may offer:

  • A replacement item at no additional cost
  • A full refund, including shipping fees

8. Customer Support

We are committed to providing an exceptional shopping experience. If you have any questions, concerns, or issues related to your purchase, please don’t hesitate to contact us:

  • Address: 2846 Conniston Dr, Hephzibah, Georgia (GA), 30815
  • Phone: (706) 796-0479
  • Email: info@dudutoykids.com