Refund and Return Policy

Effective Date: December 4, 2024

At Dudu Toy Kids, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or arrive in perfect condition. This Refund and Return Policy outlines our commitment to ensuring a smooth and hassle-free process for handling returns, exchanges, and refunds. By shopping with us at www.dudutoykids.com, you agree to the terms described below.

If you have questions or need assistance with a return or refund, please contact us at:

  • Address: 2846 Conniston Dr, Hephzibah, Georgia (GA), 30815
  • Phone Number: (706) 796-0479
  • Email: info@dudutoykids.com

1. Eligibility for Returns

We want you to be completely satisfied with your purchase. If you need to return an item, the following conditions must be met for the return to be accepted:

  • The return request must be made within 30 days of receiving your order.
  • The product must be unused, in its original condition, and include all original packaging, tags, and accessories.
  • Proof of purchase, such as an order confirmation or receipt, is required to process the return.

Returns that do not meet these conditions may be refused or subject to additional restocking fees.

2. Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for returns, including:

  • Personalized or customized products.
  • Items purchased on clearance or marked as “final sale.”
  • Damaged products caused by improper use or handling.

If you are unsure whether your product qualifies for a return, please contact our customer support team for clarification.

3. How to Request a Return

Initiating a return is simple. Follow these steps to ensure a seamless process:

Step 1: Contact Us

Send an email to info@dudutoykids.com or call us at (706) 796-0479 to request a return. Provide the following details:

  • Your full name and contact information.
  • Your order number.
  • A brief explanation of why you wish to return the product.
  • Photos of the item (if it is damaged or defective).

Step 2: Wait for Approval

Once we review your request, our team will respond within 2-3 business days with instructions for completing the return. If approved, you will receive a Return Merchandise Authorization (RMA) number, which must be included with your returned package.

Step 3: Ship the Item Back

Carefully package the item, including all original materials, and ship it to the return address provided in the approval email. Customers are responsible for return shipping costs unless the item is damaged, defective, or sent in error. We recommend using a trackable shipping method to ensure the package arrives safely.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If the return is approved, refunds will be processed as follows:

  • Refunds will be issued to the original payment method used at checkout.
  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to a mistake on our part, such as a defective or incorrect item.

5. Exchanges

If you prefer to exchange an item for a different product, size, or color, follow the same steps outlined for returns. Once we receive and approve your returned item, we will process the exchange and ship the replacement item to you. If the replacement product is unavailable, we will issue a refund instead.

6. Damaged, Defective, or Incorrect Items

We take great care to ensure your order arrives in perfect condition. However, if you receive an item that is damaged, defective, or not what you ordered, please contact us immediately at info@dudutoykids.com. Include photos of the item and its packaging, along with your order details.

For such cases, we will offer one of the following resolutions:

  • A full refund, including shipping fees.
  • A replacement item at no additional cost.

Our goal is to resolve the issue quickly and to your satisfaction.

7. Cancellations

Orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped. To cancel an order, contact us at info@dudutoykids.com or call (706) 796-0479 as soon as possible. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process.

8. International Returns

For customers outside the United States, the return process is the same. However, international customers are responsible for all return shipping costs, including customs fees or duties, unless the return is due to an error on our part. We recommend using a reliable shipping service with tracking to avoid delays or lost packages.

9. Additional Information

9.1. Refund Exceptions

Refunds may not be issued if:

  • The returned item is not in its original condition.
  • The return request is made after the 30-day return window.
  • Proof of purchase is not provided.

9.2. Lost or Delayed Returns

We are not responsible for returns that are lost or delayed in transit. Retain proof of postage and tracking information when returning items.

10. Contact Us for Support

At Dudu Toy Kids, we are committed to providing exceptional customer service and support. If you have any questions or concerns about our Refund and Return Policy, please do not hesitate to reach out to us:

  • Address: 2846 Conniston Dr, Hephzibah, Georgia (GA), 30815
  • Phone: (706) 796-0479
  • Email: info@dudutoykids.com

Thank you for choosing Dudu Toy Kids! We value your trust and are dedicated to ensuring a positive shopping experience for you and your family.